Manage Information Technology Solution
A Managed Service Provider (MSP) augments the conventional IT department by delivering services such as network, application, infrastructure and security by outsourcing in house responsibilities to third party organizations. By implementing this standard, it enables business and organizations expend their time on core revenue opposed to managing and IT department.
Managed Help Desk Benefits
Traditional help desk roles are the typically the initial stage for most IT related issues. Implementing a help desk team within an organization requires a substantial amount of shared knowledge, coordination, vetting, and internal training. A managed help desk team that is equipped to be deployed into your internal environment creates ease of use by eliminating the need for commercial enterprises to house and manage related IT issues. Some of the benefits of utilizing a help desk include:
24/7 reliable support when you need it most
Allows you to free your IT team for innovation and strategy It is cost effective, allowing you to boost your profits
Reduced call volume
Improved call resolution time
Reliable support during a crisis
MSP’s offer this, from a security perspective it is essential for auditing purposes and asset management is critical to any Security Maturity Program. Reference: NIST SPECIAL PUBLICATION 1800-5 1.1 Challenge: The security engineers we consulted in the financial services sector told us they are challenged by identifying assets across the enterprise and keeping track of their status and configurations, including hardware and software. This comprises two large technical issues
Tracking a diverse set of hardware and software.
Examples of hardware include servers, workstations, and network devices. Examples of software include operating systems, applications, and files.